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 Post subject: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 12 Jan 2011, 12:44 
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Joined: 10 Jan 2011, 20:13
Posts: 17
Following the tutorial, I only have 'none' available in the drop down for Sheet Template:

How do I find the templates please.

FYI. I screwed up by installing the 32 bit version on Windows 7 Pro 64 bit but I then uninstalled and installed the 64 bit version.


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 13 Jan 2011, 09:37 
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Technical Support

Joined: 14 Jun 2010, 06:43
Posts: 1501
Please make sure that two files (pagestand.dat and stamps.dat) are present on you machine. They can be found either in "C:\Users\All Users\DipTrace\Data\" or "C:\ProgramData\DipTrace\Data\" folders.


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 13 Jan 2011, 13:23 
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Joined: 10 Jan 2011, 20:13
Posts: 17
I have the files in a 'Data' folder in location C:\ProgramData\DipTrace\Data

What now?


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 15 Jan 2011, 08:19 
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Technical Support

Joined: 09 Jun 2010, 06:24
Posts: 176
For version 2.1+ all files should be in "C:\ProgramData\DipTrace\Data\" and they are installed when you install the program. Please check and if files are not there, then something was going incorrectly during installation. Also notice that you should install program with administrator rights, for running program user rights should be ok.


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 21 Jan 2011, 11:32 
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Joined: 10 Jan 2011, 20:13
Posts: 17
Hmmm, still not working.

I did not install with Admin rights - happy to do that.

Do I have to uninstall to reinstall? If I do, what will happen to my full license? Do I need to protect libraries and design files?


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 21 Jan 2011, 12:32 
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Technical Support

Joined: 09 Jun 2010, 06:24
Posts: 176
It is not necessary to uninstall previous version, you can install over it.
License will be ok - reinstalling should not turn this, if something will happen and program request registration key, just enter your registration data again (no on-line activation needed).
I would recommend to store your own libraries, especially if you added components to standard libraries.


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 24 Jan 2011, 14:46 
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Joined: 10 Jan 2011, 20:13
Posts: 17
I reinstalled as administrator. The only option available in the drop down under tiles and sheet setup is 'none'. I can select page size, set up a border, and create my own title block but I could always do this.

Maybe it's a bug in the 64 bit version?


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 25 Jan 2011, 09:50 
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Technical Support

Joined: 14 Jun 2010, 06:43
Posts: 1501
It's strange. I don't know why you can't get sheet templates.
Please copy pagestand.dat and stamps.dat files to "C:\Users\All Users\DipTrace\Data\". I am not sure that this will help, but let's try.


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 19 Feb 2012, 09:41 
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Joined: 19 Feb 2012, 09:36
Posts: 1
I continue to suffer this problem.

I have, and have, installed with admin privileges.

Files were installed in BOTH locations.

DipTrace still cannot find the Sheet Templates.


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 Post subject: Re: Sheet Templates Missing from Titles and Sheet Setup
PostPosted: 20 Feb 2012, 09:30 
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Technical Support

Joined: 14 Jun 2010, 06:43
Posts: 1501
What is your current version? Have you admin rights on the machine? If you haven't, please try to install Diptrace from admin account.
What suggested locations do you mean? The files should be in 'C:\Users\All Users\Application Data\DipTrace\Data' folder, but regular user has no access rights to some folders on system drive.


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