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 Post subject: Unable to Install 3D Models
PostPosted: 15 Jun 2017, 12:45 
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Joined: 19 Oct 2014, 08:56
Posts: 18
I have a 4k Dell XPS15 laptop that I was running 64 bit Diptrace on but changed to 32 bit until the fix for tiny icons issue comes out (apparently it's not fixed in 3.1).

Having upgraded my desktop PC to 3.1, I was trying to work with footprints on my laptop but it insisted that I upgrade to the latest version because the file that I was working on was created in a later version. So I upgraded to vn 3.1 32 bit and that went well.

I then downloaded the 1.4 Gbyte models 3d.exe file but when I try to run it it ends with no messages and a xmodels3d.log file appears that contains the following...

5/06/17 12:33:08 12624
15/06/17 12:33:08 12624
15/06/17 12:33:08 12624 === START === C:\Users\ted\Downloads\models3d.exe
15/06/17 12:33:08 12624 CommandLine="C:\Users\ted\Downloads\models3d.exe"
15/06/17 12:33:08 12624 Agent Version=3.1.0.0
15/06/17 12:33:08 12624 DoRunStubWin() --- Start
15/06/17 12:33:08 12624 X_ExeIsRunning=FALSE
15/06/17 12:33:08 12624 ThisIs_Plain_AutoUpdate_Exe=FALSE
15/06/17 12:33:08 12624 ThisIs_X_AutoUpdate_Exe=FALSE
15/06/17 12:33:12 12624 DoRunStubWin() --- End
15/06/17 12:33:12 12624 === EXIT === C:\Users\ted\Downloads\models3d.exe
15/06/17 12:33:12 12624

I tried a reboot and I also tried running as administrator. Please advise on what I should do next


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 Post subject: Re: Unable to Install 3D Models
PostPosted: 16 Jun 2017, 07:49 
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Technical Support

Joined: 14 Jun 2010, 06:43
Posts: 2762
Please make sure drive C has enough free space. It should be 9Gb or more.
models3d.exe file may be corrupted while downloading. You can download the file again.
As alternative, you can download 3D models in zip archive and unzip 3D models where you want to.


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